Company Background
Since its inception in 1985, three core business goals have been pivotal in shaping the company:
Best Product
LexisNexis Visualfiles takes enormous pride in its products. In terms of functionality, first to market and overall quality, there is no equal.
In July 2005, LexisNexis Visualfiles received a prestigious Queens Award for Enterprise in the Innovation category in recognition of the continuous development of innovative case and matter management software for professionals – a suitable tribute to the entire company.
With over 25% of the Top 250 UK Law firms, in excess of 20,000 users across 500 sites, LexisNexis Visualfiles is undoubtedly the UK’s leading supplier.
Best Service
LexisNexis Visualfiles takes pride in delivering the highest levels of client service and has worked hard at establishing a unique company culture which puts satisfying the customer at the top of the business goals.
With one of the largest and most experienced support teams in the industry, LexisNexis Visualfiles provides 1st class technical support.
In addition, following the initial system implementation, the skills transfer process enables business users without an IT background to create and maintain complex applications with the minimum of tuition. This long term partnership approach protects clients’ investment by ensuring system evolution in line with their needs.
A strong indication of high service levels at LexisNexis Visualfiles is the fact that the annual Customer Satisfaction Survey typically indicates that 9 out of 10 clients would recommend the company to others.
“The level of service and support we are receiving from all the staff is very friendly, professional and of the highest standard.”
Iain MacDonald, Documentation Risk Department at Lloyds TSB
Have fun and a great place to work
While it may sound a tad trite, LexisNexis Visualfiles believes that it is very important to provide a great place to work in order to sustain staff motivation and retention levels.
Rankings of 15th in the UK and 2nd in the North were achieved in the 2005 Sunday Times ‘100 Best Small Companies to Work For’. The company was also one of three firms nominated for the prestigious Castle award for encouraging equality in the workplace.
As a result it has one of the lowest staff turnovers in the industry which allows it to develop and retain important skills sets.
Latest News
- Lambeth and Derby Councils – The First to Implement Innovative Document Bundling Solution from LexisNexis
- Institute of Chartered Accountants in England and Wales selects LexisNexis Visualfiles to help streamline regulatory and investigation procedures
- LexisNexis streamlines research practices for leading East Midland's law firm
- LexisNexis Visualfiles Partners with DocsCorp to Develop Innovative Document Bundling Module
